Different situations can cause a crash on any game. There are a few things you can do to understand and correct the situation.
Check the system requirements
Please make sure that your system meets at least the minimum system requirements
. If this is not your case, though the steps below may help, a hardware upgrade may be needed.
Perform a clean install of your drivers
Please perform a clean installation of the latest certified drivers of your graphic cards.
- To perform a clean install of your Nvidia drivers, please refer to this article
- AMD drivers follow a different process, and we encourage you to consult the various guide available on Internet regarding the steps to take.
Note that the clean install seems to be a very successful steps for players who meet the system requirements but experience crashes.
Disable background application
If a clean install of up to date drivers didn't solve alleviate or solve the issue, please try disabling your background applications
to ensure that a third-party software isn't interfering.
Reinstall supporting software
Secondary software needed for the game may have installed incorrectly. This article
explains how to ensure this is not the case.