Vanliga frågor som du försöker besöka har ännu inte översatts för det här språket. Du presenteras med den engelska versionen tills översättningen av denna FAQ har gjorts tillgänglig

Reinstalling Supporting Software

FRÅGA:

My game crashes and so far I have been unable to find the reason. What could I try to resolve the issue? 

SVAR:


If your game crashes surprisingly for no discernable reason, you can try to reinstall supporting software such as the Microsoft Visual C++ Redistributable Package

This is easy to do because the necessary software is already included in your game installation folder. Here are the detailed steps: 
 
- First, simply navigate to the directory in which your game is installed. If you installed Uplay PC in the default location, it is probably C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\[The game that is crashing]\Support

See the screenshot below for an example of the directory for The Crew

User-added image

- The support folder should contain another folder called Software. Open this folder. 

User-added image

- Inside, you will find installer packages for the supporting software your game requires. It will also include a Uplay installer, please ignore this one. 
- Please reinstall the other software contained in that folder. You may be prompted that you already have newer versions installed - in that case, cancel the installation and move on to the next. 

After the installation is finished, please restart your PC and test the game again. If the problem should persist, feel free to contact us!

Tillhörande Plattformar

Hjälpte detta?

Tack för din feedback. Tack för din feedback. Beklagar att det inte hjälpte.
Vänligen skicka in en supportförfrågan och berätta hur vi kan hjälpa till.

Relaterade FAQ

Inga Vanliga Sökningar finns på Svenska för dessa sökkriterier, här är några på ett annat