RESPONDA:
If you redeemed bonus content such as Season Pass, Deluxe Pack, Hours of Darkness, or pre-order bonus but the game seems to be missing the corresponding items, there are a few things you can do to investigate and fix the situation:
1. Please double check if you have finished the mission The Resistance; some pieces of content become available only once this mission is completed. To check completed missions, open the game menu and navigate to the tab Journal.
2. Please make sure you redeemed your content successfully. Double check if you entered your codes in the right place:
3. If the items are missing in-game, please check if you may need to download and install them manually.
Once an item is unlocked in-game, you will receive a notification like this:
4. Double check if the items are available to you in-game. Here is some information to help you do that:
If the items you should have received are still not available in-game after these four steps, please contact us with the following information:
Please attach a copy or an image of your purchase receipt to your ticket as well as screenshots illustrating which items are missing. We'll be happy to investigate for you!
1. Please double check if you have finished the mission The Resistance; some pieces of content become available only once this mission is completed. To check completed missions, open the game menu and navigate to the tab Journal.
2. Please make sure you redeemed your content successfully. Double check if you entered your codes in the right place:
3. If the items are missing in-game, please check if you may need to download and install them manually.
Once an item is unlocked in-game, you will receive a notification like this:
4. Double check if the items are available to you in-game. Here is some information to help you do that:
To find out what content your edition should include, visit this FAQ.
To get more details about the content of your ULC, have a look at this FAQ.
To check the contents of the Season Pass, go to this FAQ.
For information on where to find the items in-game, consult this article.
To get more details about the content of your ULC, have a look at this FAQ.
To check the contents of the Season Pass, go to this FAQ.
For information on where to find the items in-game, consult this article.
Also, here is some separate information on the Doomsday Prepper Pack, MBP Sniper Rifle, Chaos Pack and consumables.
If the items you should have received are still not available in-game after these four steps, please contact us with the following information:
Which edition did you purchase?
Which pack or bonus content did you redeem?
Which content exactly is missing?
Which pack or bonus content did you redeem?
Which content exactly is missing?
Please attach a copy or an image of your purchase receipt to your ticket as well as screenshots illustrating which items are missing. We'll be happy to investigate for you!