To try and improve your overall connection to the game and its features, please try the below steps in the order listed:
• Switch to a wired connection
• Check for software conflicts
• Enable UPnP
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game
TCP: 80, 443, 14000, 14008, 14020, 14021, 14022, 14023 and 14024.
UDP: 80 and 3074
This step will also help you establish an Open NAT for your connection with the game.