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Changes to Club Units

SPØRSMÅL:

What should I know about Club Units and their expiration?

RESPONSE:


What are Club Units?
Can I use my Club Units in all Ubisoft games?
How do Club Units appear in my account?
Where can I check my Club Unit account balance?
Where can I check my transaction history?
Can I give my Club Units to someone else?
What are the new rules linked to Club Units?
When does this new rule go into effect?
How much time do I have to redeem my Units?
How is he number of Club Units that expire on March 31, 2019 calculated?
How can I check which Club Units will expire on March 31, 2019?
How can I redeem my Club Units?
Can I retrieve the Club Units that have expired?
Is the system the same for all players all over the world?
Does the expiration mechanism apply to XP and level?


What are Club Units?
Units are “loyalty points” that can only be used within the Ubisoft Club.
You can earn them by completing Classic Challenges in your Ubisoft games or by making applicable purchases on the Ubisoft Store, then exchanging them for in-game rewards or discounts on the Ubisoft Store.

You can check your Club Unit balance at any time on the Ubisoft Club website.


Can I use my Club Units in all Ubisoft games?
There is only one account for all your Club Units, meaning you can redeem them in any game.


How do Club Units appear in my account?
As soon as you've earned Club Units in a game, they are automatically added to your account when connected.
If you're looking at your balance on www.ubisoftclub.com, you might have to refresh the page for them to appear. Please note, it can take a few days before your Units appear on your Ubisoft Account.


Where can I check my Club Unit account balance?
You can find your Club Unit account balance on any Ubisoft Club interface: www.ubisoftclub.com, the Ubisoft Club mobile or console applications (PS4 & Xbox One), the Uplay PC client, or directly in-game by clicking on Ubisoft Club in the main menu. 


Where can I check my transaction history?
All transactions on your Ubisoft Account are shown on account.ubisoft.com. You will find all your transactions in the Ubisoft Club Transaction History tab.


Can I give my Club Units to someone else?
Units are linked to your Ubisoft Account and are not transferable.


What are the new rules linked to Club Units?
Beginning April 1, 2019, you have 24 months to redeem the Club Units you acquired through your gaming experience or by making eligible purchases on the Ubisoft Store.
After 24 months, these Club Units will expire and will automatically disappear from your Ubisoft Account. Each time you redeem Club Units, the oldest Club Units will be redeemed first.


When does this new rule go into effect?
There is a transition period: you have from now until March 31, 2019 to redeem the Club Units you acquired on or before March 31, 2017. 

As an example, if you had 60 Club Units in your account as of March 31, 2017, those are redeemable until March 31, 2019. The Club Units you choose not to redeem will expire on April 1, 2019.
On April 1, 2019, the new rule comes into full effect: on the last day of each month, any unredeemed Units that are more than 2 years old will expire.


How much time do I have to redeem my Units?
From April 1, 2019, you will have 24 months to redeem the Club Units you acquire.


How is he number of Club Units that expire on March 31, 2019 calculated?
To get the number of Club Units that will expire on March 31, 2019, we compare your Club Unit balance on March 31, 2017 with the number of Club Units you redeemed between March 31, 2017 and March 31, 2019.
If you have redeemed more Club Units than you got 24 months ago, no Club Units expire. On the contrary, if you have redeemed less Club Units than the ones you owned 24 months ago, the difference will expire on March 31, 2019.


How can I check which Club Units will expire on March 31, 2019?
You can check here how many Units would expire should you choose not to redeem them.


How can I redeem my Club Units?
You already have plenty of opportunities to redeem your Club Units, including more than 700 rewards redeemable with Club Units across the Ubisoft catalogue.
In addition, you can redeem 100 Club Units to get a 20% off coupon toward your next purchase on the Ubisoft Store*.

*Rules differ by country -  Specific local conditions are available on the Ubisoft Store website


Can I retrieve the Club Units that have expired?
Once your Club Units expire, they disappear from your Ubisoft Account and can’t be retrieved.


Is the system the same for all players all over the world?
Rules differ per country. If you live in Canada, please click here
You can check which country is associated with your account by connecting to account.ubisoft.com.

If you believe the information tied to your account is not correct, please contact Customer Support.


Does the expiration mechanism apply to XP and level?
The expiration rules apply only for Club Units. XP and Level do not expire pursuant to these updates.

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