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Troubleshooting the Just Sing Companion App

SPØRSMÅL:

I am experiencing issues with the Just Sing Companion App. What can I do?

RESPONSE:


How does the app work? 
The companion app works with WiFi and must be connected to the same local network as the console. When both the companion app and the console are on the same WiFi network, the phone will be able to send data to the console, and the console in turn will be able to detect the phone and establish a connection to it. 

Why can’t my phone connect to the console? 
Here are some things you should check:
 
Before anything else:
Are your phone & console connected to the same local network? Both devices need to be connected to the same local network so that they can communicate with each other.

On your phone: 
Have you checked that the WiFi is turned on and connected to your WiFi router? Make sure the WiFi is turned on on your phone, and that your phone is not set to airplane mode, or on the do not disturb mode.  

On your console:
Have you checked that the console is connect to the same local network? If connected using WiFi please make sure the WiFi is activated on your console and connected to your WiFi router.

If your console is connected via LAN cable:
Is the LAN cable linked to your WiFi router? Make sure the LAN cable is connected to your WiFi router, and that your phone is connected to the same network. The console and the phone can also communicate together if the console is connected via LAN cable.

Why can’t my phone connect to the console, while they are both on the same local network?  
Please follow these steps:

1. Launch Just Sing on PlayStation 4 or Xbox One console.

Right click on the image to save it to your computer.


2. Wait until you’re on the home screen on the console,

Right click on the image to save it to your computer.


3. Open the Just Sing Companion app on your iOS, Android device. Please carefully read the instructions that appear, or consult the help section of the app on the bottom right corner.

Right click on the image to save it to your computer.

Right click on the image to save it to your computer.

4. If your smartphone and your console are connected to the same local network, your smartphone should have detected your console and displayed your console’s name on the screen. 
       a.    If your console’s name doesn’t appear, please check your WiFi settings, your phone settings and your console settings, and carefully follow the steps indicated.
       b.    If your console’s name appears, tap on it and the connection will be established between your phone and your console! 

Right click on the image to save it to your computer.

5. Browse the game using your smartphone and sing with it holding your phone firmly in your hand.

The app cannot find my console, why?
Have you tried to connect your phone at the right time? You should try to connect your phone only after you’ve arrived on the Home page not before. This way the console knows it has to scan your local network to find your phone, and your phone will be able to see your console.

If the connection issue between your app and console continues, you can also refresh the console detection by pushing Refresh on the app. 
In any case, please make sure that your companion app and your device are up to date
 
Just Sing Companion app features are available on:

iOS
All iOS devices
supporting iOS 8.1+
  • iPhone 5S,
  • iPhone 6
  • iPhone 6 Plus
  • iPad Mini 2 Retina
  • iPad Mini 3,
  • iPad Air (5thGen)
  • iPad Air (6thGen)
All devices older than the iPhone 5S are not officially supported in Just Sing.

Android
Android devices supporting Android 4.3+
Compatible with:-
  • Galaxy S6
  • Galaxy S7
  • Galaxy S4
  • Galaxy S4 mini
  • Galaxy S5 LTE
  • Galaxy Note II
  • Galaxy Note3
  • Galaxy Note4 (Int)
  • Galaxy S III
  • Galaxy Tab 3 7.0
  • Galaxy Tab II 10.1
  • Galaxy Tab4 7.0
  • Galaxy Tab A 9.7
  • Galaxy Note 5
  • Xperia Z2
  • Nexus 5X
  • Nexus 6
  • Nexus 6P
  • Nexus 7 2013
  • HTC One M9
  • HTC One M8
  • Motorola G
  • LGE G3
  • LGE G4
and many others.

Why does my phone disconnect while I’m playing? 
Here is a list of potential causes that will stop the connection between your smartphone and the game session:
  • Notification popup
  • Low battery popup
  • Screen turned off
  • Phone turning off due to low battery

The app detected my console but I cannot select it, because it keeps searching the network for a console. How do I select it? 
Try shutting down the app and reopening it. By rebooting the system it might help refresh the app’s system and it should all work properly.

The app says my phone isn’t connected to the WiFi, while it is… Why? 
Check that airplane mode is deactivated. Also check that your phone is not on night/do not disturb mode. Both options turn the WiFi off and therefore impedes the connection.


I can’t find the companion app on my store: Why?
Just Sing Companion App is only available on the Apple iTunes Store and Google Play tore.
 
Can I download the videos I create on my phone?
No, the videos you create can only be saved on the Console game.

My phone is not recording my voice: Why? What can I do?
First of all, make sure the Just Sing Companion app on your device has permission to access your microphone and camera.
Also, you will be able to adjust the volume of the microphone from the lobby or during the Party/Battle session.

Right click on the image to save it to your computer.

I can’t barely hear my voice on the recorded performance while playing with my android device
If you notice that you can barely hear your voice on the recorded performance we recommend using headphones with an in-line microphone or turn up the volume.

Right click on the image to save it to your computer.

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