RESPONSE:
If you are unable to progress beyond a certain stage of your installation, please follow this workaround to easily finish installing the update:
If you have any download issues, please check out Download speed point in this article.
If you continue to have trouble after trying these steps, please feel free to contact us! Please attach a dxdiag and an Msinfo to your ticket as well as a screenshot of any error message you may be getting. This will help us to handle your request faster and better.
1. Reach the point in installation when it gets stuck
2. Press the CTRL-ALT-DEL keys at the same time and select Start Task Manager
3. Find InsHelper.exe or thecrewinstallhelper.exe and end this/these process(es)
The installation should now continue without issue.2. Press the CTRL-ALT-DEL keys at the same time and select Start Task Manager
3. Find InsHelper.exe or thecrewinstallhelper.exe and end this/these process(es)
If you have any download issues, please check out Download speed point in this article.
If you continue to have trouble after trying these steps, please feel free to contact us! Please attach a dxdiag and an Msinfo to your ticket as well as a screenshot of any error message you may be getting. This will help us to handle your request faster and better.