지금 보려고 하시는 FAQ는 한글로 번역 되어 있지 않습니다. 본 FAQ의 한글 번역이 준비되기 전까지 영문 버전으로 표시됩니다

Reinstalling Supporting Software

질문:

My game crashes and so far I have been unable to find the reason. What could I try to resolve the issue? 

답변:


If your game crashes surprisingly for no discernable reason, you can try to reinstall supporting software such as the Microsoft Visual C++ Redistributable Package

This is easy to do because the necessary software is already included in your game installation folder. Here are the detailed steps: 
 
- First, simply navigate to the directory in which your game is installed. If you installed Uplay PC in the default location, it is probably C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\[The game that is crashing]\Support

See the screenshot below for an example of the directory for The Crew

User-added image

- The support folder should contain another folder called Software. Open this folder. 

User-added image

- Inside, you will find installer packages for the supporting software your game requires. It will also include a Uplay installer, please ignore this one. 
- Please reinstall the other software contained in that folder. You may be prompted that you already have newer versions installed - in that case, cancel the installation and move on to the next. 

After the installation is finished, please restart your PC and test the game again. If the problem should persist, feel free to contact us!

연관된 플랫폼

도움이 되셨습니까?

피드백을 남겨 주셔서 감사합니다. 고객님의 의견에 감사 드립니다. 도움을 드리지 못해 죄송합니다.
문의를 남겨 어떤 도움이 필요한지 알려 주시기 바랍니다.