지금 보려고 하시는 FAQ는 한글로 번역 되어 있지 않습니다. 본 FAQ의 한글 번역이 준비되기 전까지 영문 버전으로 표시됩니다

External Restrictions

질문:

I tried different connectivity troubleshooting steps but I still have trouble with my game's internet connectivity. What can I do? 

답변:


If you experience a connectivity issue that persists despite thorough troubleshooting on your end, there may be certain restrictions set by your ISP or network administrator. A university campus, a military base or shared housing may have a restrictive network environment.

Please contact your ISP or network administrator for details on any specific restrictions. You may need to know the ports relevant for the game you are experiencing issues with. Please search our support site for the game's connectivity FAQ to learn what ports the game requires to be open for it's online features to work. Alternatively, you can contact us for port information. 

If you continue to have trouble and are not on a restrictive networking environment, please submit a support ticket for further troubleshooting recommendations. Please include a full description of your problem, any error messages you may have received and images of the following:  
- Your port forwarding / virtual server configuration, which will allow us to view the ports and your network IP.
- Your device's network configuration, showing the Manual (Static) IP you are using.

연관된 플랫폼

도움이 되셨습니까?

피드백을 남겨 주셔서 감사합니다. 고객님의 의견에 감사 드립니다. 도움을 드리지 못해 죄송합니다.
문의를 남겨 어떤 도움이 필요한지 알려 주시기 바랍니다.