지금 보려고 하시는 FAQ는 한글로 번역 되어 있지 않습니다. 본 FAQ의 한글 번역이 준비되기 전까지 영문 버전으로 표시됩니다

PC Connectivity Troubleshooting

질문:

I am experiencing issues connecting to the Uplay Club or E-Store in game

답변:


How can I fix the problem so I can connect to the Uplay Club / E-Store in game?

Please follow the steps below to improve your connection:

Start by updating any anti-virus or personal firewall software that may be installed on your computer. For 3rd party software (ZoneAlarm, Norton AntiVirus/Internet Security, Mcafee, Avast, etc) check with the appropriate software vendor for details on updating the software and definitions.
You also need to consider the Windows Firewall (accessed via the Control Panel as seen below) which may block the game from accessing the Internet. Please note that to update your Windows Firewall definitions you will need to keep your Windows Updates up to date.


User-added image

If updating these programs does not resolve the issue, you may need to configure the software to allow access to the specific application. This is generally done through the exceptions list (may be named differently depending on your software). When adding the game as an exception remember to add the executable (exe) for both the game and Uplay.
2. Ports
If following the steps above to update and configure your firewall does not resolve the issue, it will be necessary to forward ports. You will need to forward these ports to your computer’s IP address for the best possible connection:

Game Ports:
Inbound UDP: 9103
Outbound TCP: 80, 443 

Uplay PC:
TCP: 80, 443, 13000, 13005, 13200, 
14000, 14008, 14020, 14021, 14022, 14023, 14024


User-added image
Example of port forwarding, this will differ between devices

Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturers website or by contacting your internet service provider.
 
3. Background applications
You may also encounter problems due to applications running in the background on your computer system. If you are encountering problems playing online, please try closing all running background applications before starting your game. You can find the steps for this listed below:

- Click Start and type MSCONFIG into the Search box (for XP, click Run and then type the command) and click OK.
- This will open the System Configuration Utility on the General tab.
- Click on the Startup tab, and then click the 'Disable All' button.
- Click Ok and then restart your system when prompted.


User-added image
Disabling Startup Items via Msconfig

Note: this should be seen as a temporary solution and any changes can be reverted by returning to the MSCONFIG utility and clicking 'Enable All" on the Startup tab.

On Windows 8 and Windows 10 the start-up programs can be switched off directly from the Task Manager. 


User-added image

In order to disable unnecessary program click on it with the right mouse button, and from the context menu chose ''Disable''. 

4. Hosts file
To find out what the hosts file is and how to fix it, please visit our related FAQ
 
5. Traffic throttling / Blocked ports
There may also be certain restrictions set by your Internet Service Provider (ISP). If you continue to have trouble, please contact your ISP for details on any specific restrictions on the previously mentioned network ports.

 
Still having problems?

If you continue to have trouble after completing the above steps, please contact our support team and include a full description of your problem along with any error messages you may have received.

연관된 플랫폼

도움이 되셨습니까?

피드백을 남겨 주셔서 감사합니다. 고객님의 의견에 감사 드립니다. 도움을 드리지 못해 죄송합니다.
문의를 남겨 어떤 도움이 필요한지 알려 주시기 바랍니다.

관련된 자주 묻는 질문

고객님의 지역에는 선택하신 게임 혹은 플랫폼에 대한 자주 묻는 질문이 존재하지 않으며, 그 외에 이러한 질문이 있습니다.