Helix Credits not received

質問:

I purchased Helix Credits but I have not received them. What can I do?

答え:


本稿は日本語に翻訳されていないので、原文(英語)が掲載されています。日本語に翻訳されるのをお待ちください。ご不便をおかけして申し訳ありません。


If you have not received the Helix Credits you have purchased, we suggest first waiting 24 hours for the transaction to process as there can sometimes be a delay.

If you are still experiencing issues related to Helix credits, please don't hesitate to contact us. Note that for billing issues such as these, attaching a proof of purchase to your case will allow our support team to better understand your situation. This is how you can recover the proof of purchase on PS4Xbox One or Steam.

If you didn't purchase Helix Credits recently, but the amount displayed is wrong, this article might correct the situation for you.

If you need assistance sending us this proof of purchase, you'll find more information in this article.

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