L’FAQ che stai cercando di consultare non è ancora disponibile in lingua Italiana. In attesa della pubblicazione di questa, al momento,  sarai indirizzato alla versione inglese.

Reinstalling Supporting Software

DOMANDA:

My game crashes and so far I have been unable to find the reason. What could I try to resolve the issue? 

RISPOSTA:


If your game crashes surprisingly for no discernable reason, you can try to reinstall supporting software such as the Microsoft Visual C++ Redistributable Package

This is easy to do because the necessary software is already included in your game installation folder. Here are the detailed steps: 
 
- First, simply navigate to the directory in which your game is installed. If you installed Uplay PC in the default location, it is probably C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\[The game that is crashing]\Support

See the screenshot below for an example of the directory for The Crew

User-added image

- The support folder should contain another folder called Software. Open this folder. 

User-added image

- Inside, you will find installer packages for the supporting software your game requires. It will also include a Uplay installer, please ignore this one. 
- Please reinstall the other software contained in that folder. You may be prompted that you already have newer versions installed - in that case, cancel the installation and move on to the next. 

After the installation is finished, please restart your PC and test the game again. If the problem should persist, feel free to contact us!

Piattaforme associate

Ti è stato d'aiuto?

Grazie per il tuo Feedback. Grazie per il tuo Feedback. Siamo spiacenti che il contenuto non sia stato utile
Per favore inviaci una richiest di assistenza ed indicaci come possiamo aiutarti