- Hold down the Windows key on the keyboard and press R.
- On the screen you should see a window named Run. In this window type msinfo32, as seen below:
- After pressing the OK button (or Enter on your keyboard) you will see a new window called System Information.
- To save the report you will have to click on File, and then from the menu you will have to choose Export.
- In the new window choose where to save the file and make sure it is saved as a text file (.txt).
Sequence shortened for demonstration purposes.
- Once you have prepared the file, please attach it to your message (Please note that there's a 5Mb size limit on the attachments). To do this, please use the button + Add Files, as seen below: