Information about 2-Step Verification recovery codes


What are recovery codes?


Recovery codes are unique, one-use codes you can use in place of a verification code to access your Ubisoft Account secured with 2-Step Verification.

The codes are either displayed or sent to you when you enable this security feature.

Here is an example how the recovery codes look like, that would have been displayed when enabling the 2-Step Verification for a mobile device: 

User-added image

If you have lost access to your primary method of verification, or are having trouble generating a valid code, we recommend temporarily disabling the security feature with the help of your recovery codes.

You can then set it up again to receive another set of codes.

We also offer the option to add a mobile phone number to your Ubisoft account, so you can receive a text message with a recovery code if you have enabled the 2-Step on your mobile device.

If you have not recorded the codes provided when setting up 2-Step Verification on your mobile device or email, you can reach out to us for help with disabling the feature.

Adding trusted devices can also help in making that process easier!

Please note that you do not need to have access to your verification or recovery codes to contact us. In the interest of security, we will take you through an alternate Account Ownership Verification process before we make any changes to your account.

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