To find out what hardware you have on your PC, open the DirectX Diagnostic Tool:
1. From Windows, click Start->Run
2. In the Open: box, Type DXDIAG and click OK
The DirectX Diagnostic Tool will display all of the relevant hardware and software on your PC.
The most common cause for this problem is NOT meeting the video requirements.
CSI: Three Dimensions of Murder requires a 32 MB (64MB recommended) Direct X 9.0c compliant video card (supported chipsets below)
Supported video cards:
ATI Radeon 7200/8500/9000/X series
NVIDIA GeForce 3/4/FX/6 series
NVIDIA Quadro 2/4 series
**Non T&L Cards Supported WITH 2 GHz or Faster Processor:
ATI Radeon 7000
NVIDIA GeForce 2/4 MX
Laptop versions of these chipsets may work but are not supported.
If you have one of the supported video cards for this game and are still having trouble, please make sure that you have the latest drivers installed for your video card from the manufacturers website.