Cheating & Banning in The Division 2

QUESTION:

Where can I find more information about cheating and banning in The Division 2?

ANSWER:


Here are a number of frequently asked questions about cheating and banning:

Is there Anti-Cheat?
Where can I find the Code of Conduct of the game?
Impact of a ban in The Division 2
Can a player be banned on the first offense?
What is deemed a cheat?
How can I appeal against a ban?
How do you detect cheating? What is EasyAntiCheat?
How can I be sure not to be banned?
What is a temporary ban?
How do I report a suspected cheater or a toxic player?
Other banning or warning reasons
 
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Is there Anti-Cheat?
Yes. The Division 2 includes an anti-cheat solution because we strongly believe in providing a fair and welcoming environment to everyone.

 
Where can I find the Code of Conduct of the game?
Tom Clancy’s The Division 2 Code of Conduct is available HERE.

The Code of Conduct is supplemental to Ubisoft Terms of Use. Please refer to such terms for additional conduct rules.
 

What is the impact of a ban in The Division 2?
Whenever a ban is applied, the account will no longer have access to The Division 2.
 

Can a player be banned on the first offense?
We take cheating, exploiting bugs, and trying to gain an unfair advantage by circumventing game mechanics very seriously. We will take immediate disciplinary action against any account involved in such activitiesup to and including a permanent ban for the first offense.
 

What is deemed a cheat?
We consider all modifications or software allowing you to benefit from an unfair advantage towards other players unacceptable and subject to banning.
 
This includes but is not limited to:
 - Cheats or Hacking
 - Aimbots and triggerbots
 - Attempts to modify client, saves or EasyAntiCheat software
 - Trainers
 - Data Mining
 - Stream manipulation


How can I appeal against a ban?
You can request an appeal by contacting Customer Support. Our agents will carefully review your case and notify you of the decision. Depending on the result of this analysis, the sanction will be either lifted or maintained.


How do you detect cheating? What is EasyAntiCheat?
In The Division 2, we setup a variety of solutions to detect cheats or unauthorized modifications of the game, EasyAntiCheat being the primary one.
 
This non-intrusive solution operates in real time to block the usage of third party software or changes that could provide an unfair advantage to the player.
 
EasyAntiCheat will be installed along with The Division 2 game and will not share any personal nor commercial information.
 

How can I be sure not to be banned?
To avoid a ban while playing The Division 2 or any other game, we highly recommend you to play only on trusted machines. Use caution when installing any 3rd party software that could have an impact on the game or the EasyAntiCheat client.


What is a temporary ban?
For violations of the code of conduct that are not related to cheating you may receive a temporary ban preventing you from accessing the game for a period up to 14 days. Any subsequent offence might lead to stricter consequences, e.g. a longer or permanent ban. 

 
How do I report a suspected cheater or a toxic player?
You can find more information about this topic in our dedicated article HERE.
 

Other banning or warning reasons
All behaviours that could harm the intended player experience are subject to banning or sanctions, this includes but is not limited to: rage quitting, threats, harassment, advertising, scamming, etc.
  
 

For more information, please refer to the Code of Conduct as well as the Ubisoft Terms of Use.

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