Data Information Request
If you do not find what you are looking for, you can make a Data Information Request. We will be happy to provide you with more information.
Data Deletion Request
If you want the deletion of your Ubisoft Account, you can make a Data Deletion Request. Please note that all the games and products linked to your account will be deleted and we will have no way to restore them once the deletion is complete.
Data Access and Portability Request
If you want to receive the information that Ubisoft holds about you, you can download an extract of your data on the Account Management site following the steps below:
2. Navigate to the Download Your Data section, and click Download Your Data to begin the process of collecting your data.
3. Sign into the email address associated with your Ubisoft Account, and keep an eye out for an email from us letting you know your data is ready.
Note: It can take up to 30 minutes to arrive in your inbox.
Data Rectification Request
If you feel that any data Ubisoft holds about you is inaccurate, you can request its correction.
Please note that you can update some of your Ubisoft Account information directly on the Account Management site: Email Address, First & Last Name, Gender and Preferred Language.
To update your Birthdate or Country, contact Ubisoft Support for assistance.
To update any other information, please make a Data Rectification Request.
Data Processing Objection Request
If you wish for Ubisoft not to process your data anymore (including for marketing purposes), you can make a Data Processing Objection Request.
To opt out of Ubisoft newsletters, follow our guide on how to unsubscribe from a newsletter.
Data Processing Restriction Request
You can request for Ubisoft to limit the use of your personal data. This means that Ubisoft will keep storing your data but that it will only be processed in certain circumstances (e.g. with your consent, to establish legal claims or to protect the rights of someone else).