Accessing your Epic Games Store proof of purchase

QUESTION:

How can I get my Epic Games Store proof of purchase?

ANSWER:


To retrieve your proof of purchase via the Epic Games Launcher, please follow the steps below.
 
1. Click on your Epic username, this can be located at the bottom left of the Epic Games client.
2. After clicking on your account name, select the option Manage Account.
 
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3. You should now see your personal info. Click on Payment History on the left side column.
4. On this page you should see details of the purchases you have made with your Epic Games account.
 
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5. Take an uncropped screenshot of the transaction history, with the account name, name of the game and the date of purchase clearly visible. 
You can then attach the files to your support request.
 

Don't hesitate to contact us, if you have any further questions.

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