Connectivity issues in the Anno 1800 Open Beta on PC

QUESTION:

I am experiencing issues with online features of the Anno 1800 Open Beta on PC. What can I do?

ANSWER:


If you experience lag, disconnections or other problems with the game's connectivity, there are a few steps you can try.

We will list them in this article, starting with the most basic ones. We recommend that you follow them in the order they are listed below.

Before diving into the thick of the troubleshooting, you should understand that your Internet Service Provider (ISP) and the way you share the connection speed plays a huge role in how you experience the game.

If you are connected via WiFi, please also bear in mind that you can maximise your gaming experience by connecting via an Ethernet cable instead.

Additionally, if you have NAT related issues or questions, this dedicated article might shed some light on the situation.


Here is the list of steps you can try:

Reset network hardware
This will allow your network hardware to re-establish a fresh connection to your ISP.


Software conflicts
 
Make sure that no software running on your PC is affecting your ability to connect.


Enable UPnP
Some players reported that this step helped them to fix their connectivity issue. UPnP stands for Universal Plug and Play and is a feature that allows applications to automatically forward ports. It can be toggled on or off in your router settings. Due to the number of different router models on the market we are not able to tell you exactly how to do this on your home router. We suggest that you consult the router's manual or contact your ISP if you are in doubt.


Port forwarding
 
This will allow the communication from the game server to be channeled directly to the PC and vice versa.


These are the ports you need for the Anno 1800 Open Beta:

TCP: 80, 443
UDP: 18000

Hosts file
 
Rule out that an outdated configuration blocks our connection.


Flush DNS
 
Obtain an up to date IP address of the webservice you want to connect to.


External restrictions
 
Check for other factors that may limit your ability to connect.


If you continue to experience issues after trying these steps, please feel free to contact us!

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