Changes to Club Units

QUESTION:

What should I know about Club Units and their expiration?

ANSWER:


What are Club Units?
Can I use my Club Units in all Ubisoft games?
How do Club Units appear in my account?
Where can I check my Club Unit balance?
Where can I check my transaction history?
Can I give my Club Units to someone else?
What are the rules linked to the expiration of Club Units?
When does this expiration rule go into effect?
How much time do I have to spend my Units?
How is he number of Club Units that expire on the last day of each month calculated?
How can I check how many Club Units will expire on the last day of each month?
How can I redeem my Club Units?
Can I retrieve the Club Units that have expired?
Is the system the same for all players all over the world?
Does the expiration mechanism apply to XP and Level?


What are Club Units?
Units are “loyalty points” that can only be used in the Ubisoft Club. You can acquire them by completing Classic Challenges in your Ubisoft games or by making a purchase in the Ubisoft Store, and they can be exchanged for in-game Rewards or discounts in the Ubisoft Store. You can check the balance of your account at any time on the Ubisoft Club website.


Can I use my Club Units in all Ubisoft games?
There is only one account for all your Club Units, meaning you can redeem them in any game.


How do Club Units appear in my account?
As soon as you've acquired Club Units in a game, they are automatically added to your account when connected.
If you're looking at your balance on www.club.ubisoft.com, you might have to refresh the page for them to appear. Please note it can take a few days before your Units appear on your Ubisoft Account.


Where can I check my Club Unit balance?
You can find your Club Units balance on any Ubisoft Club interface:

www.club.ubisoft.com
- the Ubisoft Club mobile application
- the Uplay PC client
- directly in-game by clicking on Ubisoft Club in the main menu


Where can I check my transaction history?
All transactions on your Ubisoft Account are shown on account.ubisoft.com. You will find all your transactions in the Ubisoft Club Transaction history tab.


Can I give my Club Units to someone else?
Units are linked to your Ubisoft Account and are not transferable.


What are the rules linked to the expiration of Club Units?
Since April 1, 2019, you have 24 months to redeem the Club Units you acquired through your gaming experience or by making eligible purchases on the Ubisoft Store.

After 24 months, these Club Units will expire and will automatically disappear from your Ubisoft Account. Each time you redeem Club Units, the oldest Club Units will be redeemed first.


When does this expiration rule go into effect?
The expiration rule goes into effect on April 1st, 2019.

On the last day of each month, any unredeemed Units that are more than 2 years old will expire.


How much time do I have to spend my Units?
Since April 1, 2019, you have 24 months to spend your Club Units.


How is he number of Club Units that expire on the last day of each month calculated?
To get the number of Club Units that will expire on the last day of each month, we compare how many Club Units you had 24 months ago with the number of Club Units you redeem since then. If you have redeemed more Club Units than you got 24 months ago, no Club Unit expire. On the contrary, if you have redeemed less Club Units than the ones you owned 24 months ago, the difference will expire on the last day of the on-going month.


How can I check how many Club Units will expire on the last day of each month?
You can check here how many Club Units would expire, should you choose not to redeem them.


How can I redeem my Club Units?
You already have plenty of opportunities to redeem your Club Units, including more than 800 rewards redeemable with Club Units across the Ubisoft catalogue.
In addition, you can redeem 100 Club Units to get a 20% off coupon toward your next purchase on the Ubisoft Store*.

*Rules differ by country -  Specific local conditions are available on the Ubisoft Store website.


Can I retrieve the Club Units that have expired?
Once your Club Units expire, they disappear from your Ubisoft Account and cannot be retrieved.


Is the system the same for all players all over the world?
Rules differ per country. If you live in Canada, please click here.

You can check which country is associated with your account by connecting to account.ubisoft.com. If you believe the information tied to your account is not correct, please contact Customer Support.


Does the expiration mechanism apply to XP and Level?
The expiration rules apply only for Club Units. Club XP and Level have no such rule. You can’t lose XP over time.

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