Creating a Ubisoft Account while using a Nintendo Child Account

QUESTION:

I am having trouble running my game smoothly on my Nintendo Switch. What can I do to fix this? 

ANSWER:


If you encounter issues when trying to run your game on Nintendo Switch, there are a few things you can try.

The type of troubleshooting would depend on whether your issue is connectivity related, license related, game data related or if the cartridge seems faulty. We will summarise a few steps below that should solve any of those issues. However, if your problem is caused by your hardware, your console itself, we recommend that you check the Nintendo Support Site or contact Nintendo Support directly.


Make sure your system is up to date 
To download the latest system software update for your console, connect your console to the internet. Once your console is connected, your console should automatically download the system update. 

Relaunch your console
If your console is frozen or no longer responding, hold the Power Button for 12 seconds or more to turn the console off.

Disconnect your console from the internet 
Some issues may be linked to the inability to download a specific piece of content or to connect to online services (note that the system may not notify you that it's trying to do this). Disconnecting your console from the internet may allow you to bypass your issue. To do so:
- Please unplug the ethernet cable, if your console is connected to the network by cable.
- If you are connected by WiFi, go offline through the console's settings.
Once disconnected, try again. Whether it works or not, don't forget to reconnect your Nintendo Switch to the internet afterwards.

Try another system 
In order to determine if your issue is related to the individual console, your game cartridge or connection, it may be worthwhile to try with another Nintendo Switch, if possible for you. If your friends do not own a Nintendo Switch, some retailer might allow you to try, for example, a possibly faulty cartridge on the shop's Nintendo.



If you tried all these steps but keep having an issue with one of our games or services, please don't hesitate to get in touch with us

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