In-app Purchases for Hungry Dragon

QUESTION:

How do I get a refund from the App Store (iOS)?
How do I get a refund from the Google Play Store (Android)?
I didn't get the gems/coins I bought!

ANSWER:


How do I get a refund from the App Store (iOS)?
Sorry! We have no control over refunds on Apple devices :( To get a refund from Apple, follow the next steps: 
-Launch iTunes on either your Mac or PC.
-Click on the iTunes Store button if you aren't already in it.
-Now click on your email address and enter your password. If you aren't signed in at all, you'll see a general sign in option. 
-Once you've signed into your account, click on See All under the <br>Purchase History section.
-Here you'll see lists of different iTunes invoices. Find the invoice that contains the item in question and click on it. 
-Click on the button labeled Report a Problem. 
-Next you'll be taken to another screen that shows the same batch of apps in that invoice. Click on the Report a Problem option next to the specific app purchase in question.
-You'll now be routed out of iTunes and to iTunes Support on the web. Simply sign in to your Apple ID that you use for iTunes purchases one more time. 
-Here you'll see another detailed list of apps that you've recently purchased within the past 90 days. Click on Report a Problem one more time next to the app you're trying to get a refund for. 
-From the dropdown, select the reason you'd like a refund. There are several options from you not authorizing the purchase to accident purchases. Put any other pertinent information into the text box and hit submit.

How do I get a refund from the Google Play Store (Android)?
You can get it through us! Please contact our support team and send us the following details:
-Gmail email address used to make purchases
-Receipt ID number of the purchase made
-The reason for your need for a refund
Without this information we won't be able to process your refund.
Funds can not be given if past their expiration. We reserve the right to refuse the request if it is found to be unreasonable or unlawful

I didn't get the gems/coins I bought!
Sorry about that! Please get in touch with us so we can help you to solve the issue.
-If you are an Android user, we will be able to give you a refund or, even better, if you use cloud save, we will give you back your coins or gems.
-Unfortunately, if you are iOS user we won't be able to give you a refund, however if you use cloud save we will directly give you back your coins or gems.
-In any case, it would help us a lot if you could provide your cloud save ID when you contact our support team. In order to find it, tap the options button in the top left corner of your screen and then select support. You will be able to see your ID number and copy it.

Associated Platforms

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