Disabling and enabling the 2-Step Verification on a device

QUESTION:

How can I deactivate and reactivate the 2-Step Verification on my new device?

ANSWER:


When you enable 2-Step Verification on your smartphone or tablet, the generated codes remain tied to that device. This is to ensure the integrity of this security feature.

This means that there is no direct way to transfer the activated instance of 2-Step Verification. Instead, you will need to deactivate, and then reactivate the feature.

In order to complete this operation, you will need:

- A recovery code
- Your new device (if you want to reactive this option)
- A computer with an Internet connection

If you have enabled two-step verification for your Ubisoft account and are unable to access Google Authenticator, you can still use one of the six recovery codes provided during the two-step verification setup and activation process. If you have lost or already used all your recovery codes, you will need to contact Ubisoft Customer Support to regain access to your account. Please note, that the recovery codes are only provided during the two-step verification activation process.

To disable 2-Step Verification: 

- Visit the Ubisoft Account Management website or navigate to Account information in the Uplay client and click Manage.
- Log in and enter your security code
- Navigate to the security section
- Click on Deactivate 2-Step Verification. You also have the option to manage trusted devices.
- This option is now disabled!

To disable the 2-Step Verification with a recovery code, please follow the steps outlined in THIS article.

If you have any questions, do not hesitate to contact us!

Associated Platforms

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