Technical FAQ

QUESTION:

The game is acting weird (ie. Doesn't load, is running slow, crashes etc.), what should I do?
Do I need a Facebook account to play the game?
I can't connect to Facebook. What can I do?
If I uninstall then reinstall the game, will I lose my progress?
How do I switch off the MUSIC and / or SOUND in the game?
How to contact your player support?
How do I access the SETTINGS menu?
Compatible Devices & App Information

ANSWER:


The game is acting weird (ie. Doesn't load, is running slow, crashes etc.), what should I do?
If you have any slow performance issues or crashes in the game, please find troubleshooting steps on the Ubisoft’s support website, or contact us via that same website.
If the game does not load, please try to re-install the game. Don’t forget to connect to Facebook before that to save your progression. You don’t want to start it all over again, now do you! :)

Do I need a Facebook account to play the game?
No, you don’t need a Facebook account to play Rabbids Crazy Rush.
However, we do encourage you to connect your account to Facebook!
Not only did we plan many extra fun features that you can access by playing with friends, but this is also the only way for you to sync your progression and avoid losing it if you uninstall then re install the game!

I can't connect to Facebook. What can I do?
Make sure you have allowed the application to access your basic information.
And of course, make sure you have a valid Facebook account!

If I uninstall then reinstall the game, will I lose my progress?
Not if your game is connected to Facebook, in which case your progression is saved. If you are not connected to Facebook, you will lose everything when uninstalling the game.

How do I switch off the MUSIC and / or SOUND in the game?
You can deactivate the Music and / or Sound Effects in the game by going to the Settings Menu and switch Music and Sound to the OFF position.

How to contact your player support?
First check the content of this page (Frequently Asked Questions) for your question & its answer.
If you don’t find your answer here, you have 2 options:
- Check our troubleshooting page on Ubisoft’s support website, which might have the solution to your problem;
- Check the Rabbids section under Ubi Forum.

How do I access the SETTINGS menu?
You can access Settings from the world map. The button is located in the top right corner of the world map.

​Compatible Devices & App Information
Available now on the App Store and the Google Play Store

Available in: English, French, Italian, German, Spanish, Portuguese, Russian, Korean, Japanese, Chinese (Simpl. & Trad.)

Minimum OS requirement for Apple devices is iOS 8.
Minimum OS requirement for Android devices is 4.1.

The game is optimized for Android devices with at least 2G memory ram. We cannot guarantee a satisfying gaming experience on lower deivces.

If you are experiencing a problem with this app, please contact our Support team via Ubisoft's support website.

Associated Platforms

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