I Don't Have Access to My Email Address

QUESTION:

How can I contact Ubisoft Support without access to my email address?

ANSWER:


If you no longer have access to your email address but can still log in to the Ubisoft Support site, please contact our Customer Support Team by creating and submitting a support ticket or starting a live chat.

Follow the steps below to create a support ticket or start a live chat:
1. Click here to submit an email support ticket or here to start a live chat and fill in the information indicated in the How can we help you? section.
2. Scroll down and press Submit My Case if you chose to create an email support ticket or Submit & Start Chat if you wish to initiate a live chat.


If you no longer have access to your email address and cannot log in to the Ubisoft Support site, please call our support line at (919) 460-9778.

In order to assist you as quickly as possible, please be ready to provide the following information:

First Name: 
Last Name: 
Username: 
Current Email Address: 
Date of Birth: 
Country: 
Xbox Gamertag/PSN ID/Nintendo ID (If applicable): 
Games registered to the account (including CD Keys if possible): 
Correct (new) Email:​ 


Once we receive this information, we will do our best to assist you.

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