Disable 2 Factor Authentication With Recovery Codes

QUESTION:

I would like to disable Two Factor Authentication with my Recovery Codes.  How can I do this?

ANSWER:


If you do not have your Recovery Codes: Contact our Customer Support.  For North American English customers, you can call (919) 460-9778.  You can also find your region's contact number by clicking here

If you have your Recovery Codes, you can use each code once as a replacement for your authenticator code.  You will need to log in.  To do so, pick one of your six Recovery codes and enter that code when it asks for your Authenticator code.  To continue, follow these steps:
 
1) You can deactivate 2FA by clicking this link or by clicking the "Manage" button in the Uplay PC client under Account Information.
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2) Once you have logged in, select "Deactivate Two-Step Verification".
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3) You will be asked to confirm if you wish to disable 2-Step Verification. Select Yes.
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4) Your account will now no longer have 2-Step Verification on it.

If you cannot access your account due to 2-Factor Authentication, please contact our Customer Support.  For North American English customers, you can call (919) 460-9778.  You can also find your region's contact number by clicking here

If you have further questions about 2FA, you can view our 2FA FAQ here.

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