Connection Troubleshooting

QUESTION:

I am experiencing connection issues when trying to play Eagle Flight online with my PC. How can I troubleshoot these issues?

ANSWER:


If you are receiving a connection error or are experiencing lag, disconnections, or other issues related to the online features for the game, please try the troubleshooting suggestions below to see if they resolve:

Index: 
1. Proxy & Offline Mode
2. Software Conflicts
3. Port Forwarding
4. Background Applications
5. Local DNS
6. Restrictive Network Environment
 

1. Proxy and Offline Mode
First, we would like to ensure that Windows is not utilizing any Proxy settings (which can cause connectivity problems) and that Offline Mode is disabled. To do so:

- Click on the menu icon in the top left corner of the Uplay client
- Select Settings.
- Click on the Network Tab.
- Make sure Always Start Uplay in Offline Mode is unchecked
- Select the Change Proxy Settings option.

This will bring up your Windows Internet Options window where you can manage your OS Internet options. 

2. Software Conflicts
Next, we'll want to make sure your Windows Firewall and router firewall are both up-to-date. Try updating your Windows Firewall, as well as updating the firmware for your home router. If updating these does not resolve the issue, you may need to temporarily shut-down the associated programs or bypass the router and establish a direct connection to your modem.

You can also temporarily disable your anti-virus, anti-malware, firewalls, and any other applications that are affecting your network traffic before testing the game. If you can determine which application is configured too strictly, you can then add the appropriate exception or allowance to that application to allow Uplay and Oculus to communicate freely on your local network.

Internet Connection Sharing (ICS) and Virtual Private Networking (VPN) applications can also be conflicting with the game, and you will want to disable these applications to try to resolve the issue. 

3. Port Forwarding
If it is not possible to shut down your firewall(s) as suggested in Step #2, you will want to configure your router and Windows firewall to forward the following network ports to your PC's local IP address:

[Uplay Launcher]
TCP: 80, 443, 13000, 13005, 13200, 14000, 14001, 14008

[Eagle Flight]
UDP: 5055, 5056, 5058

Directions for configuring ports for your router are specific to the make and model of the router being used and can be found by visiting the manufacturer's website or referencing the manual. You can find instructions for the generalized process of port forwarding on our support article here: How do I open required ports on my router? You can also contact your Internet Service Provider for assistance with this process.

Directions for configuring ports for Windows Firewall will depend on which version of Windows you are currently running, and instructions can be found on Microsoft's website. 

4. Background Applications
Next, we would recommend disabling any extraneous software that is running on your PC, as they could potentially be causing conflicts which are resulting in a connection issue with your game. You can disable any unnecessary programs from starting with Windows by doing the following: 

- Press the Windows key and the R key at the same time.
- Type in MSCONFIG and press Enter.
- Look down the list of startup items (not the tab labeled Startup), and choose Selective Startup if it is not already selected. If you don't see this, make sure you've clicked on General near the top of the window.
- Once you've chosen Selective Startup, uncheck Load Startup Items.
- Click the Startup tab.
- Click the option to Disable All.
- Press Apply, then Close and pick the option to Restart.
-- Once restarted, make sure that any application that affects your local network is disabled. 

Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows. 

Note: Keep in mind that this is a temporary solution, and any changes can be reverted by returning to the MSCONFIG utility and re-selecting Normal Startup. 

5. Local DNS
If you are still having connection problems, you will want to try flushing your DNS and resetting your Windows hosts file. 

You can find instructions on how to flush your DNS in Windows here: https://support.ubi.com/EN-US/FAQS/000024748
You can find instructions on how to reset your Windows hosts file here: https://support.microsoft.com/en-us/kb/972034

6. Restrictive Networking Environment
If the connectivity issue persists despite all of the above troubleshooting, there may also be certain restrictions set by your ISP or network administrator. A university campus or a military base may have a restrictive network environment. If you continue to have trouble, please contact your ISP or network administrator for details on any specific restrictions on the previously mentioned network ports. 

If you continue to have trouble and are not on a restrictive networking environment, please submit a support ticket for further troubleshooting recommendations. Please include a full description of your problem, any error messages you may have received, and the following images:  
-Your port forwarding / virtual server configuration, which will allow us to view the ports and your network IP.
-Your device's network configuration, showing the Manual (Static) IP you are using.

Associated Platforms

WAS THIS HELPFUL?

Thanks for your feedback. Thanks for your feedback. Sorry that didn't help.
Please submit a support ticket and tell us how we can help you.