Technical Issues

QUESTION:

Technical queries regarding NCIS: Hidden Crimes

ANSWER:


The game is acting weird (ie. Doesn't load, is running slow, crashes etc.), what should I do?
Do I need a Facebook account to play the game?
I can't connect to Facebook. What can I do?
If I uninstall then reinstall the game, will I lose my progress?
How do I switch off the music and / or sound in the game?
How do I contact your player support?
How do I access the settings menu?


The game is acting weird (ie. Doesn't load, is running slow, crashes etc.), what should I do?
If you have any slow performance issues or crashes in the game, please find troubleshooting steps HERE (Android) or HERE (iOS). You can also contact us via THIS LINK.
If the game does not load, please try to reinstall the game. Don't forget to use Facebook Connect before that to save your progression. You don't want to start it all over again, now do you! :)

Do I need a Facebook account to play the game?
No, you don't need a Facebook account to play NCIS: Hidden Crimes.
However, we do encourage you to connect your account to Facebook!
Not only did we plan many extra fun features that you can access by playing with friends, but this is also the only way for you to sync your progression and avoid losing it if you uninstall and the reinstall the game!

I can't connect to Facebook. What can I do?
Make sure you have allowed the application to access your basic information.
And of course, make sure you have a valid Facebook account!

If I uninstall then reinstall the game, will I lose my progress?
Not if your game is connected to Facebook, in which case your progression is saved. If you are not connected to Facebook, you will lose everything when uninstalling the game.

How do I switch off the music and / or sound in the game?
You can deactivate the music and / or sound effects in the game by going to the settings screen and using the music and sound button(s) and switching them to the off position.

How do I contact your player support?
First, check the content of this page (Frequently Asked Questions) for your question and its answer.
If you don't find your answer here, you have 3 options:
- Check our troubleshooting page HERE (Android) or HERE (iOS), which might have the solution to your problem.
- Access the NCIS: Hidden Crimes forum where you will find more questions asked by other players with our answers.
- Contact us via THIS LINK.

How do I access the settings menu?
You can access the settings from the map screen. The button is located in the bottom right corner of the map screen.
 

Associated Platforms

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