My Season Pass content is not showing up

QUESTION:

My Season Pass content is not showing up, even though I redeemed my code. Is there anything I can do to fix this?

ANSWER:


It is possible to resolve the issue with the Season Pass content not showing up even though the code has already been redeemed. Below are the steps to take in order to receive the content:

Note: At this time, the only available content for the Season Pass is the Digital Trip: Conspiracy and the Untouchables Pack. The rest of the Season Pass content will be released at a later date.

1. Visit the Sony Entertainment Network store page found HERE.

Sony Entertainment Network store homepage


2. In the upper right-hand corner of the store page click on Sign In. If already signed in, skip to step 4.

3. In the window that pops up, sign in with your PlayStation account information.

PlayStation account sign in page


4. After signing in, use the search box in the upper right-hand corner of the store page to search for the words Digital Trip

5. On the results page, a pack for PS3 and PS4 will show up. Click on the pack for your console which should display a price of Free.

Digital Trip: Conspiracy search results page


6. The content should now be added to your cart as stated by the prompt. Click on Continue Shopping.

Digital Trip: Conspiracy added to cart message


7. In the search box at the top of the store page, now search for Untouchables Pack.

8. The following page should display multiple packs this time for each console. Click on the Untouchables Pack for your console (once again listed as Free) and add it to the cart.

Untouchables Pack search results page


9. Once again, click Continue Shopping and this time add Untouchables Pack 2 (also listed as Free) to the cart.

10. This time, click the Show Cart button and on the following page click Proceed to Checkout.

11. If the total for the packs shows up as $0.00, then click on Confirm Purchase button on the right-hand side of the page.

Checkout page

Note: Your checkout page may look different than the one displayed above


12. On the following page, scroll down and the packs should show up.

13. Click on the Download button to the right of each pack to queue your content to be downloaded to your console.

Content download page

Note: Your download page may look different than one displayed above


14. Once the packs have finished downloading to your console, the content should show up within the game.

Associated Platforms

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