Please contact support and submit a question to retrieve your account login. Make sure to include your activation key, the e-mail address attached to the account, and an image of your receipt for the purchase and we will do our best to recover your login name.
Edit your password
First, click on tile of the game by scrolling down your screen. Then, click on Options > Profile. You will now be able to see your profile information.
On this new screen, click on your hidden password in order to open a new window.
Please note that you can also modify your login name and your email address through this same profile menu.
Enter a Key
First, click on tile of the game by scrolling down your screen. Then, click on Options and locate Enter a Key option.
Lost Activation Key
Please contact support and submit a question to retrieve your lost activation key. You must include your account details and e-mail address attached to the account.
Lost Validation Code
If you have lost your validation code you can generate a new validation code by visiting your Maniaplanet player page HERE.
Once you have signed into your Maniaplanet account, please go to the Account Manager page.
On the Account manager page, click on the Validation code link.
You will now see the option to generate your validation code either by the email address associated to your account, or by entering your game key.
If your activation key has been deactivated or the game is saying that you are not authorized to play, you will need to contact the official retailer you purchased the game from. This is usually due to a payment issue and the retailer will be able to help you resolve the problem.