Error: Failed to Load Configuration

QUESTION:

When starting Assassin's Creed Revelations, Uplay gives me an error message:

"Failed to load configuration. Please restart the game. If the error persists please contact Ubisoft support"

How can I fix this?

ANSWER:


To resolve this issue, you will need to manually install the Uplay PC software, which handles the online authentication in the game. Please note that this software MUST be installed to play the game, and cannot be uninstalled or disabled.

1. First, you will need to uninstall the "Ubisoft Game Launcher" software from the 'Add/Remove Programs' (Windows XP) / 'Programs and Features' (Windows Vista, 7, and 8) icon in your computer's control panel.
It's possible that the "Ubisoft Game Launcher" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.
Then, you will need to uninstall the "Uplay" software from the 'Add/Remove Programs' (Windows XP) / 'Programs and Features' (Windows Vista, 7, and 8) icon in your computer's control panel.
It's possible that the "Uplay" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.

2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows). Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.

3. Reinstall the Uplay PC Client software from here or the Uplay site. Once installed, you should be able to start the game!


Associated Platforms

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