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Recovery Codes

If you have access to the recovery codes provided to you when you set up Two-Factor Authentication, you can use this code in Google Authenticator as a one-time replacement. Please be aware that Ubisoft Support does not have access to any of your individual codes.

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You have indicated that you are having a technical issue with a PC title. To ensure that our teams have the necessary information to help troubleshoot connectivity, crashing, and performance issues, please attach both your MS Info file and DXDIAG file to this support case.

Please click HERE for instructions on how create and attach these two files. (NOTE: Page will open in a new window)

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