Open a Support Case

HAVING TROUBLE ACCESSING YOUR ACCOUNT? WE'RE READY TO HELP!

ALL FIELDS ARE REQUIRED

Recovering Your Account

In order to help us locate your account please provide us the following information:

  • First Name:
  • Last Name:
  • Username:
  • Email Address:
  • Date of Birth:
  • Country:
  • Xbox Gamertag/PSN ID/Nintendo ID (If applicable):
  • Games registered to the account (including CD Keys if possible):
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You have indicated that you are having a technical issue with a PC title. To ensure that our teams have the necessary information to help troubleshoot connectivity, crashing, and performance issues, please attach both your MS Info file and DXDIAG file to this support case.

Please click HERE for instructions on how create and attach these two files. (NOTE: Page will open in a new window)

9:30am - 2am ET, 7 days a week