Disappearing Helix Credits

QUESTION:

I own some Helix Credits but they suddenly disappeared, what should I do?

ANSWER:


Sometimes the Helix Credits are not displaying correctly in game: the total of credits may be shown incorrectly or it may show you have none at all. 

If you encounter this situation, first try to restart the game to see if it solves this issue. If it persists, please follow our connectivity troubleshooting articles for PS4, Xbox One or PC.

If you recently purchase Helix Credits and they never appeared, this article may be helpful.  

Don't hesitate to contact us if this situation remains the same after completing above steps.

Associated Platforms

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