To do so, you will need to generate the Dxdiag then generate the Msinfo, then add them to your support ticket.

Generating the Dxdiag

In order to prepare a DxDiag file please follow the steps below:

- Hold down the Windows key on the keyboard and press R
- On the screen you should see a window named Run. In this window type dxdiag, as seen below:

 

- After pressing the OK button you will see a new window called DirectX Diagnostic Tool. 
- In the window press the Save button, and save it to the Desktop, as seen below

 

Generating the Msinfo

In order to create a msinfo report in .txt format please follow the steps below:

- Hold down the Windows key on the keyboard and press R.
- On the screen you should see a window named Run. In this window type msinfo32, as seen below:




- After pressing the OK button (or Enter on your keyboard) you will see a new window called System Information.
- To save the report you will have to click on File, and then from the menu you will have to choose Export.
- In the new window choose where to save the file and make sure it is saved as a text file (.txt). 


Sequence shortened for demonstration purposes. 
 

Attaching the files to your ticket

- Once you have prepared the files, please attach it to your ticket. To do this, please use the button + Add Files, as seen below, and select the files you have prepared. Note that there's 5Mb limit on the size of the attachments.