Game does not appear in Uplay PC

QUESTION:

I cannot find my game in Uplay PC, it does not appear. What can I do? 

ANSWER:


If your game doesn't appear, there might be different things you can do to correct the situation.

Make sure that you are connected on the right account 
It's possible that your game is linked to another Ubisoft Account. This can occur if you have created  - or logged in to - a secondary account by mistake. If you know of any other account that you own, try to log into this account to check if the game is there.

If you are unable to remember the details of this other account, please contact us and we will do our very best to assist. For better and faster assistance, attaching any relevant details (picture of the activation key of the game, another email address, old username) to your case will help our support team to investigate. 

Make sure that your game is not hidden in Uplay PC library
One of the possible reasons for games not appearing in or disappearing from the games library in Uplay PC is the Hide game setting. Uplay provides the option to hide games from the library, which will remove them from the Games tab in your games library.

Please double check if your game is among the hidden games. Simply scroll to the bottom of your Uplay PC games library and expand the Hidden section.

You can find out all about hiding games in Uplay PC in this article

Emptying your cache folder for Uplay PC
For a complete step-by-step guide to achieve this action, please consult this article

If you still cannot find your game in Uplay PC, do not hesitate to contact us

Associated Platforms

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