About Ubisoft accounts

QUESTION:

Is there anything that I should know about my Ubisoft Account? 

ANSWER:


In this article we will summarise a few things that you may find interesting to know about your Ubisoft Account. 

If you do not have an account yet, you can create one for free and see for yourself what benefits it can provide. To do that, simply visit our Account Management website. Here you will be able to create a new account or log into your existing account.


Are there rules regarding the username?
Why do you need my Date of Birth?
I have incorrectly entered my Date of Birth, can I change it?
I have incorrectly entered my Country of Residence but it will not let me correct it, what do I do?
How can I change the email address or password for my Ubisoft account?
What are the requirements of the new password?
I have forgotten my password, is there a way you can send it to me?
I have not received my password reset email, what can I do?
How do I link my account to my Xbox Live Gamertag and / or my PlayStation ID?
I have more than one Ubisoft account, can I merge the accounts?
I have more than one Ubisoft account, can you transfer a game from one account to the other - or from one platform to another ?
How do I delete my Ubisoft account?


Are there rules regarding the username?

If you would like to know more about Ubisoft Account usernames, please visit our dedicated FAQ. It should answer all your questions about Ubisoft account usernames. 


Why do you need my Date of Birth when registering for a Ubisoft account?
We require your date of birth as a security measure in order to positively identify you, should you need to contact Ubisoft by telephone or via the web, please click HERE.


I have incorrectly entered my Date of Birth but it will not let me correct it, what do I do?
To change your date of birth you should contact our Customer Service team with details of your request HERE.


I have incorrectly entered my Country of Residence but it will not let me correct it, what do I do?
To change your country of residence you should contact our Customer Service team with details of your request HERE.


How can I change the email address or password for my Ubisoft account?
If you wish to change the email address for your account, you can now edit your own account from the Uplay site. To do this go to the Ubisoft Account Management page and follow the steps below:

1. Go to the Account Management page and click on the Sign In button

2. Enter your email address and your password, and then click log In.

User-added image

3. Click on the Change button as highlighted below, to be sent an email to allow you to update the email address linked to your Ubisoft account.

User-added image

4. Once you have clicked on the button, the site will show you a confirmation as below:

Right click on the image to save it to your computer.

5. You will then receive an automatically generated email, click on the link to be taken to the final step.

Right click on the image to save it to your computer.

6. Once you click on the link you will be prompted to log in to the support site.

User-added image

7. You will then be prompted to enter and confirm your new email address.

User-added image

You will receive confirmation of this change via email. 


What are the requirements of the new password? 
When you set a new password, these are the rules you need to consider:
- Passwords must be at least 8 characters long and a maximum of 16 characters.
- Passwords are case sensitive. Your user name cannot appear in your password.
- Passwords may contain letters and numbers, and it must contain at least one of each.
- It may also contain underscores (_), dots (.) and dashes (-).


I forgot my password, is there a way you can send it to me?
In order to reset your password please click here and enter your email address, please follow the steps from the received email regarding your password reset. 


I have not received my password reset email, what can I do?
Please check your Spam/Junk folder in your email, it is possible this may have been flagged as Spam and therefore missed your inbox.
You can also add the following address to your safe sender list to ensure it isn’t missed - AccountSupport@ubi.com


How do I link my account to my Facebook, Xbox Live Gamertag and/or my PlayStation ID?
The first time you open an Uplay enabled game you will be prompted to enter your Ubisoft email address and password. Once done this will link your two accounts. For a step-by-step please see HERE.


I have more than one Ubisoft account, can I merge the accounts?
We do not currently support the ability to merge Ubisoft accounts, we apologise for any inconvenience this may cause.


I have more than one Ubisoft account, can you transfer a game from one account to the other - or from one platform to another ? 
Unfortunately, we are unable to offer that service at this time.


How do I delete my Ubisoft account?
Please remember that your Ubisoft account is completely free and we will not send you emails unless requested. Deleting your account may also result in losing access to functions of your games or access to any PC games bound to your account.

If you still wish to proceed with your deletion please read the following FAQ HERE.

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