General Troubleshooting for Hungry Shark Evolution

QUESTION:

All of my progress is gone and I don't know why!
How do I use Cloud Save on IOS or Amazon?
I uninstalled without cloud saving, can I recover my data?
How do I use Cloud Save on Android? 
Can I transfer my data between different devices?
The game gave me an error message saying that it couldn’t save on usb or SD card, what does that mean?
How do I use 3D Touch?
How do I record my Hungry Shark Evolution adventures as a video? (iOS)
Which devices can use the Apple Replay Kit?

ANSWER:


All of my progress is gone and I don't know why!
Oh no!! Something that often works is: 
  -Turning wi-fi settings to off 
  -Turning off your device 
  -Turn on your device
  -Load up Hungry Shark Evolution.
  Then try this exact method with your wi-fi settings turned on. Does that load up different save states? 
  If nothing is working, please contact the support team and we’ll see what we can do! 

How do I use Cloud Save on IOS or Amazon?
1) Firstly, make sure you double check your internet and WiFi connection!
2) Then, make sure you have the latest version of the game.
3) When first entering the 'Play/Evolve' screen select the cog in the bottom left corner of the screen to bring up 'Enable Cloud Save' option. By selecting 'Enable Cloud Save' this will tie your precious Hungry Shark data to your Facebook account. (You will see a green tick to indicate a successful upload to the cloud) 
4) Whichever Facebook account is signed in first on the device will be the one selected for the data storage. When logging into a new device, simply sign into your Facebook account and select the settings icon when starting up Hungry Shark, select 'Enable Cloud Save', then 'Sync Data' to retrieve your saved progress. 

Make sure to use as few accounts as possible on one device as multiple profiles can cause issues! 

I uninstalled without cloud saving, can I recover my data?
Unfortunately, if you uninstall the game this will also inadvertently reset all progress made within it (this also includes in-app purchases).
For future reference, you can enable cloud saving on your game via the cog icon at the start of the game. For Android users, you will need to enable cloud saving and also sign in to Google+. For Amazon and iOS users, you will need to enable cloud saving by signing into your Facebook account. 

How do I use Cloud Save on Android? 
1) Firstly, make sure you double check your internet and WiFi connection!
2) Then, make sure you have the latest version of Google+. 
3) When first entering the 'Play/Evolve' screen select the cog in the bottom left corner of the screen to bring up 'Enable Cloud Save' option. By selecting 'Enable Cloud Save' this will tie your precious Hungry Shark data to your Google+ account. (You will see a green tick to indicate a successful upload to the cloud) 
4) Whichever Google+ account is signed in first on the device will be the one selected for the data storage. When logging into a new device, simply sign into your Google+ account and select the settings icon when starting up Hungry Shark, select 'Enable Cloud Save', then 'Sync Data' to retrieve your saved progress.

Can I transfer my data between different devices?
If your new and old devices are both on the same Operating System (or O.S) you can use Cloud Saving to transfer data. Operating Systems include Apple-iOS, Google Play-Android, or Amazon-Android.
 You cannot transfer your data across different operating systems but you can from the same OS devices e.g iPhone 6 - iPad Air. 

The game gave me an error message saying that it couldn’t save on usb or SD card, what does that mean?
Dont worry there’s an easy fix! This seems to be a problem with Google Play, please try this: Go to settings - storage - unmount SD card - then install the app - then mount SD card again. 

 If this didn’t help, there are volumes of guides on how to remedy this issue available if you search the term 'couldn't install to SD card android'.
 
How do I use 3D Touch?

To use 3D Touch with Hungry Shark Evolution, you just need to move about in the game as normal but instead of using your second hand to boost, press harder on the screen when you want to boost. Don't worry, this won't disabled the good old fashion second finger to boost option!

How do I record my Hungry Shark Evolution adventures as a video? (iOS)
So you want to make your Shark famous? To record your game sessions you will need to use Apple Replaykit (note there are some device restrictions.) To record your session, tap the record button in the top right hand corner of the game screen under the Pause button. When you've recorded enough, tap it again - you will then get to review, save and share your video.

Which devices can use the Apple Replay Kit?
Unforunately, due to Apple restrictions, only newer Apple devices can use the AppleReplay Kit. This means you need an iPhone 5S or later, iPad mini 2 or later, iPod Touch 6th or an iPad Air or later. Sorry for any inconvenience caused!

 

Associated Platforms

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