Secure your account with 2-Step Verification

QUESTION:

Information about enabling and disabling 2 Step Verification.

ANSWER:


What is 2-Step Verification?
How do I enable 2-Step Verification to secure my Ubisoft account
How do I disable 2-Step Verification?


What is 2-Step Verification?

For those wondering, 2-Step Verification (also known as 2 Factor Authentication or 2FA) is an optional system allowing you to add an extra layer of security to your account by taking advantage of components that are unique to oneself. This can come in a few forms - from an e-mail to text messages or, in our case, an authenticator app for your smartphone.

When logging into your Ubisoft account, you will be asked to provide a unique code that is randomly generated once every 30 seconds via an application on your phone. What this means is that should someone ever manage to get hold of your account information and try to access your account with it, they will be asked for this code too and without your phone, they will not have access to it.


How do I enable  2-Step Verification to secure my Ubisoft account?​
If you would like to enable 2-Step Verification you can follow the instructions below:

1) Go to the Ubisoft Account website, log in with your account details and navigate to Security Settings. Once there, click on Activate 2-Step Verification. This will send further instructions to the email address currently associated with your Ubisoft account.
 
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2) Please follow the steps outlined in the email. If the link in your e-mail has expired, you can request a new one by repeating step 1).
 
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3) Download the Google Authenticator app for your smartphone or tablet. Please note that Google Authenticator is only available on iOS and Android.
 
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4) Open the Google Authenticator app once downloaded, select Set up account from the option menu (or click the plus button in the bottom right) and choose your preferred method.
 
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5) After setting up your device, enter the code generated by the app to complete the synchronisation.
 
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If the application is not accepting your code, please ensure the date and time on your phone have been automatically set.

For help with synchronisation on iOS devices, please visit the official Apple website.

For help with synchronisation on Android devices, please consult resources relevant to your device.
 

6) Take note of your recovery codes and click Finish. These codes will be used should your authenticator desynchronise or should you lose your phone and need to re-download the app. 
 
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7)  Confirm that your 2-Step Verification is enabled. Please be aware that you may be automatically logged out of your account once you finish setting up 2-Step Verification.
 
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How do I disable 2-Step Verification?
1) You can deactivate 2-Step Verification via the Account Management page or by navigating to Account information in the Uplay PC client and clicking Manage.
 
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2) Once you have logged in, select Deactivate Two-Step Verification.
 
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3) You will be asked to confirm if you wish to disable 2-Step Verification. Select Yes to complete the process.
 
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If you have any issues with deactivating 2-Step Verification or do not have access to your recovery codes, feel free to contact us!

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