You are currently viewing a North American article. Please note the information might not apply to other countries. You can check the availability of an article for your country on this topic by clicking on the flag on the top left corner.

Multiplayer Connection Issues

QUESTION:

When attempting to connect to a Watch Dogs multiplayer game, I keep getting disconnected or it says the Ubisoft Services are Unavailable. What can I do to resolve the issue?

ANSWER:


If you are receiving any multiplayer connection issues, or having trouble connecting to a multiplayer game please try the following:

- Start by testing your Xbox live connection with the following steps:

1. Start at the Xbox One main menu
2. Press the Menu Button
3. Select Settings
4. Select Network Settings
5. Select Test Network Connection
6. Select Test Multiplayer Connection

Note: If you receive any errors in steps 5 and 6 please follow the on-screen prompts to resolve the issues presented

7. Select Detailed Network Statistics if you are experiencing lag in gameplay. If your Upspeed/Downspeed are consistently not what your Internet package includes you may need to contact your ISP


If your NAT type is moderate or strict, please try the steps below:

1. Restart your network hardware. Turn off your Xbox One, Modem and Router and wait about 15 - 30 seconds
2. Fully power up your modem
3. Fully power up your router
4. Turn on your Xbox One and test the Xbox Live connection again.

- At this point if you still have trouble, then you may have a firewall interfering with your connection. Please configure the following network ports and enable UPnP through your router.

Xbox Live
TCP: 53, 80, 3074
UDP: 53, 88, 500, 3074, 3544, 4500

Watch Dogs Game Ports
UDP: 9000, 9104

- Finally, if this does not solve your problem try placing your Xbox One in the DMZ of the router or establishing a direct connection to your modem and retry.

Associated Platforms

WAS THIS HELPFUL?

Thanks for your feedback. Thanks for your feedback. Sorry that didn't help.
Please submit a support ticket and tell us how we can help you.