You are currently viewing a North American article. Please note the information might not apply to other countries. You can check the availability of an article for your country on this topic by clicking on the flag on the top left corner.

Problems while uninstalling Anno 1404: Venice

QUESTION:

What can I do if I am unable to uninstall the game from my PC?

ANSWER:


You will need to complete a manual uninstall of the game. This is how to do this:
 
- Open your File Explorer then open the Local Disk (C:)
- Open the Program Files folder.   
- Click on the tools menu then choose folder options
- Click on the view tab and tick the box labelled show hidden files and folders.  Press OK
- Open the installshield installation information folder
- Search for a folder named A07B2C21-863B-AE7E-20BB00BD7D33
- Right click on the folder and choose rename.  Press the End key on the keyboard and type the word OLD. Press the enter key

Reboot the machine and you will then be able to restart the install by placing the install disk back into the machine.

Feel free to contact us if the issue persists or should you have any further questions!

Associated Platforms

WAS THIS HELPFUL?

Thanks for your feedback. Thanks for your feedback. Sorry that didn't help.
Please submit a support ticket and tell us how we can help you.