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Frequently asked question about your Uplay account

Answer ID 000013631 | 3/29/2013 9:46:27 AM

Question

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To register for your free Uplay account and to see what benefits it can provide, please visit our Uplay site. To find out more and see our frequently asked questions, please see below.

Answer

Can I change my Uplay username if I change my mind?
At this time we do not currently support the changing of Usernames.
 

Why do you need my Date of Birth when registering for an Uplay account?
We require your date of birth as a security measure in order to positively identify you, should you need to contact Ubisoft by telephone or via the web.
 

I have incorrectly entered my Country / Date of Birth but it will not let me correct it, what do I do?
Please contact our Customer Service team with details of your request HERE.


How can I change the Email address or Password for my Uplay account?

If you wish to change the Email address or password for your account, you can now edit your own account from the Uplay site. To do this go to the Uplay Account Management page and follow the steps below:

1. Go to Uplay.com and click on the Connection button 
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2. Enter your Email and your Password to login. Please note that it is no longer possible to login with your Username.
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3. Click on My Account  
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4. This will give an overview of your account, click on Edit in the lower right to change this information.
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5. Click Change on the relevant option to be sent an email with further instructions.
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The site will show you a confirmation as below:
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6. You will then receive an automatically generated email, click on the link or copy and paste the link into your browser to be taken to the final step. At this stage you can enter your new password or email.

You will receive confirmation of this change via email. 
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I forgot my password, is there a way you can send it to me?
If you have forgotten your password please click HERE to be taken to our forgotten password page. Here you can enter the details of your account and be sent a link via email to change your password.
If you receive the error No account was found matching those entries. No email will be sent then we do not have an Uplay account with that email address.
For a full step-by-step on how to change your password please see HERE.


I have not received my password reset email, what can I do?
Please check your Spam/Junk folder in your email, it is possible this may have been flagged as Spam and therefore missed your inbox.
You can also add the following address to your safe sender list to ensure it isn’t missed - AccountSupport@ubi.com
 

How do I link my account to my Xbox Live Gamertag and/or my PlayStation ID?
The first time you open an Uplay enabled game you will be prompted to enter your Uplay email address and password. Once done this will link your two accounts.

For a step-by-step please see HERE.
 

How do I unlink my Uplay account from facebook / Steam / Xbox Live Gamertag / Playstation ID?
At present, only the customer service team can unlink your Uplay account. For details on requesting this please see HERE.

 

I have more than one Uplay account, can I merge the accounts?
We do not currently support the ability to merge Uplay accounts, we apologise for any inconvenience this may cause.

 

How do I delete my Uplay account?
Please remember that your Uplay account is completely free and we will not send you emails unless requested. Deleting your account may also result in losing access to functions of your games or access to any PC games bound to your account.
If you still wish to proceed with your deletion please read the following FAQ HERE.