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HAVING TROUBLE ACCESSING YOUR ACCOUNT? WE'RE READY TO HELP!

ALL FIELDS ARE REQUIRED

I believe 2-Step Verification was enabled on my account without my consent.

To help us investigate possible compromise of your account, please provide the following details:

  • E-mail address
  • Ubisoft username
  • Linked account usernames:
    • Epic
    • Nintendo
    • PSN
    • Steam: Please also provide the Steam ID
    • Xbox
  • Proof of purchase for any two PC games registered to the account
  • Uplay ID found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profile
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You have indicated that you are having a technical issue with a PC title. To ensure that our teams have the necessary information to help troubleshoot connectivity, crashing, and performance issues, please attach both your MSInfo file and DXDIAG file to this support case.

Please click HERE for instructions on how create and attach these two files. (NOTE: Page will open in a new window)

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