Open a Support Case

HAVING TROUBLE ACCESSING YOUR ACCOUNT? WE'RE READY TO HELP!

ALL FIELDS ARE REQUIRED

I do not have access to the e-mail address currently associated with my Ubisoft Account.

To help us change the e-mail address on your account, please provide the following details:

  • E-mail address currently associated with your account
  • Ubisoft username
  • Proof of purchase for any two PC games registered to the account
  • E-mail address you would like to associate with your account
    Please note that the requested e-mail cannot be linked to an existing Ubisoft Account

You can also change your e-mail address yourself if you recover access to your inbox.

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You have indicated that you are having a technical issue with a PC title. To ensure that our teams have the necessary information to help troubleshoot connectivity, crashing, and performance issues, please attach both your MSInfo file and DXDIAG file to this support case.

Please click HERE for instructions on how create and attach these two files. (NOTE: Page will open in a new window)

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