Open a Support Case

HAVING TROUBLE ACCESSING YOUR ACCOUNT? WE'RE READY TO HELP!

ALL FIELDS ARE REQUIRED

I have forgotten my account details.

To help us recover your account, please provide the following details:

  • E-mail address
  • Ubisoft username
  • Linked account usernames:
    • Epic
    • Nintendo
    • PSN
    • Steam
    • Please also provide the Steam ID
    • Xbox
  • Proof of purchase for any two PC games registered to the account
  • Uplay ID found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profile
Your message has exceeded the maximum length allowed. Please shorten your message so that your comment can be submitted
( characters remaining)

You have indicated that you are having a technical issue with a PC title. To ensure that our teams have the necessary information to help troubleshoot connectivity, crashing, and performance issues, please attach both your MSInfo file and DXDIAG file to this support case.

Please click HERE for instructions on how create and attach these two files. (NOTE: Page will open in a new window)

11:00am to 7:30pm BST (Mon - Fri) 11:00am – 5:00pm BST (Sat - Sun)