Submitting files to Ubisoft Support

QUESTION:

I want to submit some files to your support team to help them understand my situation. How can I do that? 

ANSWER:



To submit files (for example DxDiag, Msinfo or screenshots) to support, you can either create a new support ticket or update an existing case. If you already have created a case, jump to this step.

New case

Simply click on this link to open an email ticket.

The contact form will look like this: 

User-added image

At the bottom you can find the button + Add Files. Click on it to be prompted to choose the file you want to upload. Here is an example: 

User-added image


After you selected the file and entered all the relevant details into the form, scroll to the bottom to find the button Submit My Case. Click this button to submit your ticket including the attached files. 

User-added image

Case already created

If your case is already created, click on the icon menu User-added image located at the top-right of this website. 

Then, select My Cases within the drop-down selection. 
 
User-added image

On this new page, click on the Case Number where you would like to attach files. A new page will open and will contain all information related to your support case. 

To attach documents from this page, click on Attach Documents and choose the file you want to upload.

User-added image

Finally, click on Submit Attachments to submit your attached files. 


Please note that if you receive a message stating that the file exceeds the maximum file size, try to compress the file and upload the *.zip archive you created. 

Associated Platforms

WAS THIS HELPFUL?

Thanks for your feedback. Thanks for your feedback. Sorry that didn't help.
Please submit a support ticket and tell us how we can help you.