In-game purchase order blocked

QUESTION:

I tried purchasing virtual currency but the transaction was blocked. Why?

ANSWER:


As part of our ongoing efforts to improve and maintain the security of player accounts, some transactions may be blocked by our automated security system.

The process may take up to 24 hours and once the transaction has been approved, the in-game currency will be credited to your account.

To ensure your future transactions are approved, please:
• never share your credentials with third parties.
• check that you can afford the transaction before placing an order.
• avoid multiple purchase attempts if the first transaction has been declined.

Please note that trying to place orders repeatedly after your first transaction was refused may restrict functionality of your account (including the ability to make purchases) and result in sanctions.

If you continue having trouble with buying in-game currency, please do not hesitate to reach out to us for help.

Associated Platforms

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