Troubleshooting connectivity issues in Growtopia (PS4)

QUESTION:

What can I do to resolve issues with connectivity and online features in Growtopia on PS4?

ANSWER:


Before diving into the thick of connectivity troubleshooting, please check the Growtopia website and Twitter to see if those issues could be caused by a maintenance, degradation or outage.

In the event the servers are up and you are still having trouble connecting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game.​

To try and improve your overall connection to Growtopia and its features, please start by testing your network connection - if the test shows that your connection is limited, please try the below steps in the order listed:

• Reset network hardware

• Switch to a wired connection

• Enable UPnP
Please contact your ISP for additional information and help with enabling this feature.

Forward ports used by the game
Below are the ports you need for Growtopia:
 
TCP: 443, 7587
UDP: 18999, 19018-19023, 19000-19017

This step will also help you establish an Open NAT for your connection with the game.
 
Please note that you may need to forward additional ports for PlayStation Network services.
 
• Place the console in DMZ

• Check for external restrictions


Do not hesitate to contact us if you continue to experience issues with your connection to the game.

Associated Platforms

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