If you are in this situation, we would recommend to follow the steps below:
- In the next window, right-click on the device you are using and select Configure Speakers.
- Ensure the Stereo option is selected, then close this window.
- While the device is still highlighted, click on Properties.
- In the Advanced tab, set the default format to be 16 bit, 48000 Hz (DVD Quality).
Should you encounter crackling sound after completing these steps, please don't hesitate to contact us.