Game crashing on the face-off screen


My game is crashing on the face-off screen following a recent update on PC. What can I do?


We are aware of an issue with the HBAO+ graphics setting affecting certain setups, causing the game to crash when entering a match.

To resolve this issue, simply head to the Graphics menu and toggle the Ambient Occlusion setting to any option other than HBAO+.

Please note that this setting is not enabled by default when changing the Quality Presets.

User-added image
If you are still having issues running your game even after applying the above workaround, please follow the advice available in our article dedicated to issues with running the game.

Associated Platforms


Thanks for your feedback. Thanks for your feedback. Sorry that didn't help.
Please submit a support ticket and tell us how we can help you.